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IT Helpdesk » IT-FAQ

CARE-login does not work

If the CARE login for the new community does not work, please request a new password first. We ask that you to do this even if you still know your password. Also see: forgot CARE password.

Please note that your login name must be in lower case (case sensitive), else your account will not be recognized. Pay special attention to this when using a mobile device as first letters are often capitalized.

Example:

Login name for user: Max Mustermann

  • Wrong: Max.mustermann
  • Correct: max.mustermann

If the error “Your community access is currently locked. Please contact your system administrator” appears please contact us via email stating the error message at it-helpdesk@iubh-fernstudium.de



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